aspiring to improve resident tours
Brightview is familiar with enhancing the resident experience at all levels of care through innovative solutions and exceptional care. They saw an opportunity to improve prospective resident tours by giving prospects and their families a way to fully participate in the decision making process and instilling confidence in their community.
Adopting Eversound to increase participation
We had a couple come in for a tour and it quickly became clear that even with hearing aids, it was not going to work without Eversound . . . [With Eversound,] he was able to participate in the tour. He was calmer and less anxious about being here."
Seeing immediate results with prospective residents
Staff saw immediate results with prospective resident’s engagement and families reported that they were amazed at how much of a positive impact Eversound had throughout the community. By using Eversound on resident tours, Brightview extended their resident experience to prospects by enhancing the decision making process from the very beginning. This has resulted in an increase in intent from prospects and has allowed Brightview to remain on the cutting edge of the resident experience.
Eversound puts us on the cutting edge . . . For the families to know we have Eversound, that is reassuring to them that we are trying to be ahead of their need."