Frequently Asked Questions

What is an Eversound membership?

As part of the monthly membership that is included with each of our headphone packages, your community gets access to the Eversound members portal that includes 100s of grab-and-go programs in different formats, on-line training and troubleshooting tools and much much more. Your monthly membership also includes breakage and limited loss replacement as well as ongoing support from our Community Success team.

Package information

I see your Activity package comes with 10 headphones. Can I get more headphones?

The Activity package comes with our standard 10-headphone pack. You can also add additional headphones in sets of 10 or order add-ons in smaller increments. If you’re interested, please contact your Community Success Manager or email us at support@eversoundhq.com

Does Eversound work with hearing aids?

Yes, Eversound is designed to improve hearing for anyone, whether or not they choose to wear hearing aids.

How does Eversound work?

Eversound connects to any audio source with a physical audio output and broadcasts sound to all connected headphones within a 300-foot radius.

Will Eversound work with my a/v system, television, etc?

Yes, Eversound connects to any audio source with a physical audio output. We’ll help you install Eversound and integrate it into your events.

What does Eversound cost?

For detailed pricing information, please reach out to us directly by filling out this form. You can also call us at (855) 938 7686 or email us at hello@eversoundhq.com.

How long does the battery last in Eversound headphones?

Eversound headphones have about a 5 hour battery life. The Eversound transmitter has a 15 hour battery life.

Can you use more than one Eversound transmitter in a community?

Yes! However, Eversound headphones can only be paired to one transmitter at a time. If you want to use the same pair of headphones with two transmitters, there is a simple registration process to transfer between transmitters.

Does eversound use bluetooth technology?

Nope! Our system operates under the DECT 6.0 standard which will allow for up to 120 headphones to connect to a single transmitter. No special wifi or cellular service is needed making it simple to just grab and go and use throughout your community.

Where are some places I can use the Connection package?

• Individual care planning or therapy sessions
• Small group activities, like book clubs or small discussion groups
• In-person visits with family and friends
• Music therapy sessions
• Religious services for bed bound residents
• Video conferencing with family and friends
• Prospective resident tours
• Individual activities and hobbies of residents such as music played during painting sessions, use in language courses or watching their own TV.

These are just some of the ways we’ve heard communities are using the Connection Package. Don’t forget to share your #EverMoments with us, the moments that positively impact your residents or team, here. We want to hear how your community is finding daily success!

Can I register the headphones from my Connection package to my 10-headphone package and vice versa?

Yes, you may register the headphones to your 10-headphone, Activity package, however we strongly recommend you keep the packages as sets. Unregistering headphones from your Connection Package mic-transmitters to your 10-Headphone Package transmitter may cause confusion and make keeping track of systems difficult. The stickers provided on the Connection Package headphones will definitely help you when you need to register the headphones to one of the mic-transmitters.

Where can I find ongoing support?

The Eversound team is here to support your ongoing success. For quick tutorials for common troubleshooting problems around any of our packages, please visit our support center or reach out to your community success manager.

Eversound members portal

What is the best way to use Eversound’s online resources?

Every Eversound membership comes with complete access to the Eversound members portal. The members portal includes access to a growing library of 100’s of programs and access to our on-line training resource.

There are many ways to use your resources. Eversound activity programming is designed for all kinds of uses from one on one to large group programs. There is content available for every level of care - from independent living to memory care. You can find grab-and-go programs as well as guided programs that you can lead. The best way to familiarize yourself with the content is to use the search bar and notifications tab within the members portal. Need help accessing your account? contact support@eversoundhq.com or your community success manager.

What should I do if I’ve forgotten my password?

If you forget your password, click ‘forgot your password?’ in the sign-in box. On the next screen, you’ll be prompted to enter the email address linked with your activity programming account. You’ll be sent a link to reset your password. Click on that link to create a new password. Once done, return to the login screen to enter your username and new password. Can’t find your password reset link? Check your spam folder. If you don’t receive an email from us within 1 hour, please email support@eversoundhq.com.