Terms & Conditions

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I. Right-to-Use
Subject to this Agreement, Eversound grants Member only a right to use the Services and related equipment to which they are subscribed per Exhibit A during the Term, provided that Member has not materially breached this Agreement.

II. Online Services
As part of the Services during the Term, Eversound will provide a members-only online service that provides online resources for Members of the Eversound System. These include information and guidelines for effective use of Eversound in Member environments such as assisted living and memory care facilities, as well as an online learning management system. Online services also include may include an optional Members Premium Programming that includes recorded,, and interactive and printable programming content. services and materials.available at fees as defined in Exhibit A.

III. Support
As part of the Services during the Term, Eversound will provide assistance to Member via telephone, email or other mutually agreed medium during the hours of 9:00 AM to 8:00 PM Eastern US time on business days, excluding federal holidays and weekends.

IV. Ownership
All equipment provided by Eversound under this Agreement is and shall remain the property of Eversound, and Eversound retains all intellectual property rights in anything developed or delivered by Eversound under this Agreement. Member may not allow any other third party to use the equipment, whether or not such third party is a part of its Network. Member only has the right to use the equipment in connection with the Services during the Term and shall immediately return same to Eversound after the end of the Term.

V. Breakage Replacement
Eversound will replace equipment provided under this Agreement during the Term that is broken or non-working at Eversound’s cost, provided that such breakage or failure to work was not caused intentionally or due to gross negligence of the Member or any of Member’s staff.

VI. Limited Loss Replacement
In the event that any piece of Eversound equipment provided under this Agreement in the possession of Member is lost or stolen, Member agrees to immediately notify Eversound. Eversound will replace at its cost individual headphones that become lost during the Term, with the limit of a maximum of one such loss membership. Otherwise, Member is strictly liable for the replacement per Site during any six-month period of replacement of, at its cost, any lost or stolen Eversound equipment. The cost of replacing any such equipment is included in Exhibit B and will automatically be added to the next monthly invoice of Member after shipment of the replacement equipment.

VII. Inspection and Inventory of Equipment
Eversound reserves the right to inspect all equipment provided to Member under this Agreement for the purposes of assuring that such equipment is fully functional and for inventory records. Eversound will provide at least 3 days’ notice for all such inspections, and Eversound and Member agree to cooperate in coordinating times for such inspections that are agreeable and convenient for both Parties.

VIII. Term

IX. Termination
This Agreement can be terminated by Member for any reason effective on the annual anniversary of the contract Term with a 60-day prior written notice before the end of the Initial Term or before any subsequent Term. To be effective, all terminations by Member must be submitted pursuant to a Service Cancellation Request via this website: https://uniguest.com/customer-cancellation/

Upon Agreement termination the Member will return all equipment to Eversound with a shipping label provided by Eversound.

Also, if either Party breaches its obligations under this Agreement, and fails to correct such breach within thirty (30) days following receipt from the other Party of written notice of such specifying the nature of the breach in reasonable detail, the non-breaching Party may terminate this Agreement by giving the breaching Party written notice of such termination.

X. Orders, Invoices and Payments
The Services contain various functionality and certain portions of the Services are billed at different rates, types and amounts than others. The Member may order any specific portion or functionality of the Services from Eversound at any time during the Term of the Agreement. Member Prices for Services are as listed in Exhibit A. Prices in Exhibit A may be changed by Eversound with 90 days’ advance written notice. Such price changes will be considered accepted upon any renewal of the Agreement.

Eversound will invoice for Services upon the date that related equipment is shipped from Eversound or the date such Services are otherwise made available to Member. Payment is due within thirty (30) days of receipt of Eversound’s invoice.

After the Initial Term, Member may downgrade (i.e., reduce) Service quantities by giving Eversound 30-day advance written notice for any such downgrade, except that the minimum subscription period for any Service added to this contract after its initial execution is 6 months for each such element of Service and also that the minimum Membership subscription for any given site is at least one initial-type listening system. Any adjustments to the monthly fee in accordance with such changes will appear on the next month’s billing cycle.

In the event that an invoice is disputed, Member must give notice of the dispute within 5 days of receipt of such invoice. Any dispute not raised within this 5-day period will be considered waived, and all amounts will be deemed undisputed and due within 30 days of the receipt of the invoice.

XI. Taxes
Member is solely responsible for the costs of any and all duties, taxes, levies or fees (including any value-added, sales, use or withholding taxes) imposed on or in connection with the rental or sale of any equipment, or provision of any portion of the Services, by Eversound to Member or to a third party on behalf of Member, or these Terms or the Eversound’s Services by any authority (excluding taxes based on Eversound’s net income), and the Member agrees to pay same when due, and if Member cannot pay same directly, it shall be paid by Member to Eversound who shall remit same. The Member agrees to and shall indemnify Eversound for all amounts due under this provision.

XII. Late Payment
Unpaid balances exceeding 30 days from receipt of Member’s undisputed invoice will accrue interest at 12% per annum.

XIII. Refunds
Eversound shall have no obligation to refund to Member any amounts paid by Member to Eversound hereunder.

XIV. Use of Name
Member hereby grants Eversound the limited right to use Member’s name and any related logo to identify Member as a customer of Eversound in listings of its customers, including in its marketing materials or websites.

XV. Enablement
Member agrees to help enable the successful implementation and adoption of the Services and Equipment at each of Member’s location(s). Member agrees that all locations and staff adhere to Eversound’s onboarding process. As part of onboarding, Eversound will provide online training resources and webinars on products to which Member has subscribed. Member will pay an Onboarding Fee as defined in Exhibit A that includes coverage for training, shipping and other initial community onboarding activities.

XVI. Notifying Eversound of Staff Turnover
If Member has staff turnover at any community or location, which affects the use of Eversound at your community, Member agrees to promptly let the Eversound Community Success Director know within 10 business days of this staff transition. Member will make every effort to introduce the Eversound Community Success Team to your new staff.

XVII. Limitation of Liability & Warranty Disclaimers
The Services offer varied content. It is the Member, and applicable Site’s, obligation and responsibility to ensure that the content viewed through the subscription is appropriate for the individual users in such Site. As part of the Services, depending on the subscription chosen by the Member, its Network, Sites and residents may have the ability to access and use programming and content which is targeted to provide, or may be used in connection with, physical fitness, exercise, stretching, mobility, or other health and wellness and related topics. Member agrees that it will not allow access to or use of any of such content, until the Member and/or individual Site has performed an evaluation of each potential user and determined if such user is physically prepared for such physical exercise, activities, regime, routine, program, and/or other activities, including, if required the advice of a physician prior to engaging in same.

Eversound shall not be liable to Member, Network or any Site, with respect to physical injury, death or property damage incurred through the use of the Services.

In no event shall Eversound be liable for special, consequential or indirect damages, regardless of whether arising from tort, contract or any other theory of liability and regardless if Eversound was made aware of the possibility or probability of such damages in advance. Further, Eversound’s liability with respect to any Party to this Agreement is limited to the sum of the amount actually received by Eversound for the six-month period directly prior to the event or omission which would render Eversound liable.

The Services and equipment provided by Eversound are offered "AS IS" and Eversound makes no representations of any kind, whether express or implied or otherwise regarding the Services or equipment except as explicitly set forth in this Agreement. EVERSOUND DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. Member agrees that Member, Network, Sites and end users (of the foregoing) shall use the Services solely at their own risk. The Services may include content which is produced, created, promoted, or provided by third parties and Eversound makes no warranties of any kind with respect to any content or programs.

XVIII. Indemnification
Eversound shall indemnify, defend and hold harmless Member from and against all losses, claims, damages or other costs of any nature or kind whatsoever arising directly or indirectly out of (i) the breach of any warranty or representation or provision of this Agreement made by Eversound to Member in this Agreement, or (ii) any infringement claim related to the Services or equipment and the Trademarks, copyrights or trade names used by Eversound. Such indemnify shall include, but not be limited to, reasonable expenses, attorneys’ fees, court costs, investigations, litigation and the settlement of any such claim provided Eversound has had the opportunity to participate in the defense and settlement of any such claim.

Member shall indemnify, defend and hold harmless Eversound from and against all losses, claims, damages or other costs of any nature or kind what so ever arising directly or indirectly out of: (1) the breach of any warranty, representation or provision of this Agreement made by Member to Eversound; (2) the negligence or intentional misconduct of Member, its officers, employees, agents or contractors, residents, users or invitees, with respect to the use of the Services or any equipment; and (3) any personal injury or death of any end user of the Services or property damage incurred in the use of the Services. Such indemnity shall include, but not be limited to, reasonable expenses, attorneys’ fees, court costs, investigations, litigation and the settlement of any such claim provided Member has had the opportunity to participate in the defense and settlement of any such claim.

XIX. Confidentiality (Pricing and Technology)
In the course of performing its obligations hereunder and otherwise, the parties will from time to time have access to confidential records, data, customer lists, trade secrets, technology and similar confidential information owned or used in the course of business by one of the parties or its subsidiaries and affiliates (the “Confidential Information”). The party having access to such Confidential Information agrees (i) to hold the Confidential Information in strict confidence, (ii) not to disclose the Confidential Information to any third party (except as required to complete its obligations under this agreement) and (iii) not to use, directly or indirectly, any of the Confidential Information for any competitive or commercial purpose; provided, however, that